Privacy Policy

1. Who we are

GOOA World Freighters Kenya Ltd (“GOOA”, “we”, “us”) is a freight forwarding and logistics company registered in Kenya, with operations based in Nairobi, Kenya. We are the data controller in respect of the personal information described in this policy.

2. Information we collect

We collect information you give us and information generated when you use this website:

• Contact and enquiry details — name, company, email address, telephone number and any message you send through our quote, contact or tracking forms.
• Shipment information — cargo descriptions, weights and dimensions, origin and destination, commercial and customs documentation, and consignee or shipper details needed to move and clear cargo.
• Technical information — IP address, browser type, pages viewed and similar data generated automatically when you visit the site.

3. How we use your information

• To respond to quotation requests and enquiries.
• To arrange, coordinate, document and complete the transportation, customs clearance and delivery of cargo.
• To comply with customs, aviation, maritime, tax and other legal or regulatory obligations.
• To communicate with you about shipments in progress and about our services.
• To maintain, secure and improve our website and operations.

4. Lawful basis

We process personal information where it is necessary to perform a contract with you or to take steps at your request before entering into one, where we have a legal obligation, where we have a legitimate interest in operating and improving our business, or where you have given consent.

5. Sharing your information

Freight forwarding requires the coordination of multiple parties. We may share your information with airlines, shipping lines, road transporters, handling agents, warehouse operators, overseas logistics partners, insurers, customs authorities and other government agencies, and with professional advisers or service providers acting on our behalf. We do not sell personal information.

6. International transfers

Because cargo moves internationally, your information may be transferred to and processed in countries outside Kenya. Where we do so, we take reasonable steps to ensure appropriate safeguards are in place.

7. Retention

We retain shipment and transaction records for as long as required by customs, tax and commercial record-keeping obligations, and other information for as long as necessary for the purposes described above.

8. Security

We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, object to or restrict certain processing, or withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.

10. Cookies

This website may use cookies and similar technologies that are necessary for the site to function and to understand how it is used. You can control cookies through your browser settings; disabling them may affect parts of the site.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

12. Contact us

Questions about this policy or about how we handle personal information can be sent to [email protected], or by post to GOOA World Freighters Kenya Ltd, Nairobi, Kenya.